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Registered Company Name:
Saffron Housing Trust Limited
Registered Office:
Saffron Barn, Swan Lane, Long Stratton, Norfolk, NR15 2XP
Company Registration Number:
04740454
VAT No:
831 2392 50
Registered Charity Number:
1103896
Housing Corp. Reg. No.
LH4412
Registered in England and Wales
Improving our service
Involvement in Continuous Improvement
We have a programme of reviewing all our services to ensure we improve our services and provide value for money. We undertake an 'impact assessment' which shows how services have improved as a result of resident involvement .
Involvement in major works and redevelopment programme
If we are carrying out work to individual properties we will ensure that you have opportunities for information and involvement.
We will ensure that we consult all residents affected by major works and new projects.
We will ensure that you are given the opportunity to discuss and comment on planned work, and we will take account of your comments.
Involvement in Policy Development
We will ensure that residents are fully involved in the development of our operational policies through our Customer Advisory Panel, Area Panels, Residents' Groups and Sheltered Housing Panel.
Involvement in Service Delivery Standards
We ensure that residents are fully involved in the development of service delivery standards and monitoring.
Monitoring Resident Involvement
We will ensure that the options for residents to get involved are reviewed on a regular basis by:
- The Customer Advisory Panel
- Area Panels
- Surveys
Customer Advisory Panel (CAP)
The Customer Advisory Panel is the umbrella resident group that consist of nominated representatives.
The Customer Advisory Panel meets regularly and is involved in influencing decisions and policies. It also encourages involvement through training.
Click here for more information about CAP
The Right to be consulted.
We will consult tenants and tenant groups before we make any changes in our housing policies or the way we manage your home.
The Tenant Compact
The Tenant Participation Compact illustrates how you can get involved in our services and sets standards for support available from us
The aims of the Compact are to:
- Empower tenants to participate in the management of their homes at a level they wish.
- Work in partnership and enable tenants to play a role in the decision-making process
- Develop types and levels of involvement.
- Listen to tenants and respond to their views with the aim of continuous improvement in the provision of services that meet their needs and wishes.
Information on getting involved
Information on getting involved will be made available to you through our newsletter, by letter, meetings and on this website. Our Resident Involvement Statement and Compact are available on request. Both these documents are constantly being reviewed to bring them inline with regulatory and statutory obligations and the Trust's corporate objectives in respect of resident involvement.
We want to enable all tenants to become involved and to help you attend meetings we can pay for childcare and travel costs.
All groups are inclusive and we encourage representation from all sections of the community.
If you would like to find out more information about CAP or any other group please contact the Customer Involvement Team on 01508 532032 or 01508 532029.